The OneView partner training and certification program is designed to ensure our partners can effectively position and deliver the OneView Commerce value proposition. To enable success, we've designed a program from sales enablement tools to in-depth product training courses.
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OneView Partner Training & Certification Courses
Positioning Certification - Partners learn to effectively position some or all of OneView's product offerings: Point-of-Sale, Inventory Management, Promotions Engine and Enterprise Dashboard. They are able to manage customer expectations throughout the sales cycle utilizing a compelling value proposition that successfully addresses retailers business challenges and goals.
Pre-Sales & Sales Certification - Sales and pre-sales certification sessions allow consultants to understand the overall landscape of OneView's market segment as well as the benefits the OneView Digital Store Platform brings to the retailer. Upon completion partners are expected to have the skill set to successfully manage all stages of the sales and pre-sales processes.
Technical Implementation & Business Analysis Certification (Entry and Advanced) -Comprehensive training for installation, configuration and technical troubleshooting of the OneView Digital Store Platform of solutions. These certifications are available to all consultants that are focused on installing, deploying and managing the OneView Commerce solution set. Pre-recorded, eLearning training sessions are also available via the OneView Commerce Knowledge Portal.
Hardware Certification - This certification ensures that partners are able to determine hardware and software platform compatibility as well as ensure that hardware meets intended use profiles. To obtain certification, the partner will be tested on a set of protocols and quality standards that are put in place by OneView Commerce.
Support Certification (Levels 1 and 2) - For Level 1, the customer representative will learn to identify a customer’s needs and provide tips on how to identify potential causes and effectively manage problems. This includes support for basic customer issues, fulfilling service desk requests that need IT involvement and providing tips on how to best manage lower level issues.
Level 2 support is managed by experienced and knowledgeable technicians who assess issues and provide solutions that are more complex and/or require detailed analysis to be raised for code resolution. This includes technical & functional response to common support related issues with a focus on mastery of best practice standards.
All training sessions are followed by an on-line certification exam. Successful candidates will receive their results and will be able to download a certificate of completion.