Transform store services and extend into digital from a single commerce engine
Transact - Engage at any physical touchpoint, including point of sale, mobile POS, self-service, kiosks and more. Improve services with linebusting, pay at curb, in-store engagement, pop-up stores, or evolve in-store by replacing legacy checkout and self-service lanes.
Inventory - Manage real-time stock balances as each transaction in every channel is executed. Taking live feeds of transactional data, OneView tracks every buy and sell and provides every application with instant access to balances. Make it easy for store associates to locate, transfer, or ship items from anywhere.
Distributed OMS - Give every store a simple and continuously updated view of order flow for store fulfillment from your order management system. This omnichannel-first view ensures that stores can quickly see and manage orders from any source.
Store Logistics - Empower every store as a warehouse with cross-channel logistics services that guide and empower your team to deliver on customer expectations. Features include the OneView Alert Center that provides role-based task management services, our Pick and Pack workflow that directs fulfillment of store orders, Pickup Handover Workflows and more.
Shared Cart - Create an endless aisle to find products anywhere and get them into your customer's hands. Share cart information that begins in another channel to eliminate friction as your customer moves across touchpoints, and use cart extensions to access other systems while building the cart, including bill pay, value-add services, targeted promotions and more.
Personalization - Call on ready-use framework services to pull customer information from CRM or another customer master into your transactions, as well as the extended personalization services that deliver clienteling, promotions and more.
Digital Commerce - Rapidly build your digital storefront to create an online presence as another entry point into the buying journey for store transactions, pickup, delivery or more. Like every Framework Service, the storefront is powered by the OneView Transaction Engine and enables retailers to define, own and deliver the experience from first look to final payment.
Last Mile - Engagement doesn't stop when the payment happens. Delight customers by bringing value to their doorstep, including delivery, pay-at-door, and other value-add features like related products to maximize customer satisfaction at every step of the journey.
With a target architecture anchored in control, agility, and innovation, Kroger turned to OneView for a Retail-as-a-Service Platform that empowered them to build customer experiences that differentiate and transform with speed, agility and purpose.
Faced with aging store infrastructure and a fast-moving business model that looked to take advantage of new opportunities for customer engagement, Australia Post turned to OneView for the platform that put them in control to build the store and customer experiences they needed, fast. Beginning with a mobile store experience to prove the approach, the team rapidly gained support and funding for a multi-year digital transformation anchored in control, agility and speed-to-market