Retail-as-a-Service Framework

Transact - Engage at any retail touchpoint, including point of sale, mobile POS, self-service, kiosks and more. Improve customer experiences with linebusting, pay at curb, in-store engagement, pop-up stores, or evolve in-store by replacing legacy point of sale and self-service lanes.

Inventory - Manage real-time stock balances as each transaction in every channel is executed. Taking live feeds of transactional data, OneView tracks every buy and sell and provides every application with instant access to balances. Make it easy for store associates to locate, transfer or ship items from anywhere.

Orchestration - Give every store a simple and continuously updated view of order flow for store fulfillment from your order management system. This omnichannel-first view ensures that stores can quickly see and manage orders from any source.

Logistics - Empower every store as a warehouse with cross-channel logistics services that guide and empower your team to delivery on customer expectations. Features include the OneView Alert Center that provides role-based task management services, our Pick and Pack workflow that directs fulfillment of store orders, Pickup Handover Workflows and more.

Shared Cart - Create an endless aisle to find products anywhere and get them into your customer's hands. Share cart information that begins in another channel to eliminate friction as your customer moves across touchpoints. Use cart extensions to access to other systems while building the cart, including bill pay, value-add services, targeted promotions and more. 

Personalization - Call on ready-use framework services to pull customer information from CRM to another customer master into your transactions, as well as the extended personalization services that deliver clienteling, promotions and more.

Digital Commerce - Rapidly build your digital storefront to create an online presence as another entry point into the buying journey for store transactions, pickup, delivery or more. Like every Framework Service, the storefront is powered by the OneView Transaction Engine and enables retailers to define, own and deliver the experience from first look to final payment.

Last Mile - Engagement doesn't stop when the payment happens. Delight customers by bringing value to their doorstep, including delivery, pay-at-door, and other value-add features like related products to maximize customer satisfaction at every step of the journey.