OneView has been delivering best-in-class omnichannel engagement since 2014. With a product set developed in conjunction with global retail leaders, we enable thought leaders to tailor unique omnichannel strategies that quickly respond to their customer preferences, increase engagement, target traffic, and eliminate friction from shopping experiences. With the power to build specific engagement strategies tailored to your unique business conditions, OneView enables interactions to extend to conversations that deliver mutual value when customers share orders, baskets, and intentions for rich insights on their desire to collaborate with your brand.
As behaviors, business conditions, and market forces continue to evolve rapidly, retailers able to offer curbside, no-contact, or in-store pickups are at a distinct advantage. Leveraging our feature-as-a-service transaction engine, you can augment existing processes and legacy applications with powerful new functionality that answers to customer needs. Key functions include:
The ability to create effective processes to accept the return of digital orders in-store is fast becoming a powerful differentiation in brand experience. However, the impact on the business without customer and associate experiences defined and available creates significant cost and risk. Leveraging the OneView platform, retailers have the freedom to build a return and reverse logistics process that works for them and their customers. Capabilities include:
The ability to create and manage appointments is a function that enables retailers to respond to a variety of business situations efficiently. From managing customer to associate interactions to quickly enabling individual store engagement where required, appointments allow you to service customers effectively. Features include:
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