Create Resilient, Scalable Pickup and Delivery Experiences
OneView’s retailer-proven, feature-rich Pickup + Delivery functions are built on our scalable and resilient modern cloud architecture and come ready to transform the highest volume operations.
“Using OneView’s platform helps us create a seamless associate experience through guided processes and simplified training—ultimately reducing our customer wait times.”
– Sriram Samu, Customer Technology Vice President at Kroger
Empower Your Associates and Customers With Unique Pickup and Delivery Experiences
Delight customers with store, contactless and curbside pickups and extend service to the doorstep. Created with iteration at its core, OneView gives you control to transforms current operations or deliver new engagement immediately.
Offer pickup or delivery within weeks and evolve experiences continuously
Feature-as-a-service store, curbside and contactless pickups + delivery
Modern cloud and serverless for scale to handle store transaction volumes
Headless commerce control for unique customer + store experiences
API-first integration framework to consume orders from any source
Instant delivery of transaction record for downstream systems
Receiving and staging for expanded fulfillment + pickup location options
Substitution management to improve experiences + manage inventory
Differentiate & Delight
Since one size does not fit all when it comes to retail customer experiences, OneView Pickup + Delivery empowers retailers to serve customers when, where and how needed and gives them the tools to get there fast. Using OneView, industry leaders like Kroger extend their existing processes and legacy infrastructure using our unified commerce transaction engine to offer curbside, contactless, in-store pickups and home delivery at the speed and scale of today’s unprecedented customer demand.
“Kroger’s overall digital sales grew 118% including delivery sales growth of 249% during its fourth-quarter 2020. When customers engage in both Kroger stores and online the retailer sees a 98% retention rate within its ecosystem, highlighting how sticky its customer engagement is.”
– Rodney McMullen, The Kroger Company
Headless Unified Commerce Delivers Digital Experiences, Fast
With a target architecture anchored in control, agility and innovation, Kroger turned to OneView for a next-gen unified commerce platform that would empower them to rapidly build and deploy customer experiences to differentiate and transform their brand with speed, agility and purpose.
Using OneView, Kroger has extended their store experience and augmented the legacy store infrastructure to offer curbside, no-contact and in-store pickups, plus home delivery at a scale capable of responding to unprecedented shifts in shopper behaviors. With control to build their own experiences using OneView’s headless commerce infrastructure, Kroger pinpointed specific associate and customer interaction points to create relevant and high-value engagement, fast.
Get Started With Your Free Trial
Ready to modernize and scale your digital to in-store experiences? Download the OneView Free Trial Guide to see how control, agility and speed-to-market will transform your business.
- Eliminate Friction at Every Touchpoint
- Empower Customer Engagement
- Extend or Replace Legacy Systems