Eliminating Retail Roadblocks
OneView and SAP Deliver Connected Store Experiences
Incomplete, disconnected information related to customers, transactions and inventory puts a stranglehold on store operations, where 80% of all retail sales transactions take place. But the partnership between OneView's Unified Commerce Platform and SAP’s Digital and Customer Engagement Suite eliminates those barriers by injecting the power and agility of digital enablement into stores.
The integration of OneView’s powerful enterprise point of sale with SAP Commerce Cloud, SAP S/4HANA, SAP Order Management Foundation, Order Management for Sourcing and Availability, Omnichannel Sales Transaction Audit, Omnichannel Promotion Pricing, SAP CDP, and Emarsys creates a single platform with an easy-to-use tools for associates to manage store sales, customer engagement, and omnichannel order fulfillment and delivery. In addition, the composable and unified platform consolidates customer data to drive loyalty programs and clienteling efforts that maximize online and store sales opportunities.
How it Works:
OneView’s Unified Commerce Platform extends SAP’s digital capabilities into every store to:
- Shorten delivery windows, eliminate stockouts or overstocks, reduce order cancellations and increase full-price sell-through.
- Create more tailored engagement, better marketing strategies and promotional offers that align with individual customer preferences and foster long-term loyalty.
In an optimized omnichannel environment, all stores essentially become warehouses, ensuring that every order is processed for the most efficient, accurate, and cost-effective fulfillment to meet customer expectations. For added value, information about the customer’s entire journey across all channels is available to store associates, enabling them to cultivate greater in-store engagement to increase sales and basket sizes and strengthen brand loyalty.
Driving AI Success
Preparing for New Customer-First AI World
Since physical stores remain a very significant driver of total retail sales, OneView plays a crucial role in SAP’s cloud and AI strategies by providing in-the-moment details back to the SAP ecosystem related to every action and interaction that takes place in stores. OneView shares edge-level insights that include high-value, multi-channel transaction details, customer behaviors, and associate actions that are essential for enterprise-wide sales, marketing, and operations teams to produce valuable business and AI-driven outcomes
Together, OneView and SAP’s unified, harmonized data forge the foundation for leveraging AI and agents in areas that drive customer value. This connected, hyper-intelligent platform enables them to understand, reason, adapt, and act in the new AI-first world to synthesize online and physical store experiences for greater brand engagement, operational efficiency and profitability.