Store as a Warehouse

From Storefront to Fulfillment Hub

OneView and SAP Maximize Order Efficiency While Minimizing Costs and Lost Sales

With close to 80% of most retailers’ inventory in physical stores, unlocking access to that inventory at every point in the retail ecosystem is key to the efficient orchestration of digital orders with optimized order fulfillment. By bringing fulfillment capabilities right to the store floor, OneView’s integration with SAP Order Management Foundation accomplishes exactly that. Stores are transformed into warehouses for rapid local fulfillment and enhanced delivery promises to customers.

Streamlining fulfillment not only promotes growth opportunities by protecting against cancelled orders or missed sales due to lack of inventory, but also lowers shipping and delivery costs—a win-win for both sides of the balance sheet.

One Easy-to-Use, Associate-Friendly Platform

Equally impressive, OneView’s single, easy-to-navigate platform eliminates the need for numerous solutions and technologies to manage omnichannel fulfillment in stores. It’s simple for associates to interact with orders on any device — never compromising in-store customer service.

SAP Order Management Foundation routes an online order fulfillment request to the most suitable store locations. When the OneView Platform receives the order, the store associate views all incoming orders and chooses from several fulfillment options. The associate can pick a single order, or view multiple orders and create batch orders for picking multiple orders at once—an effective and very important feature for high-volume stores.

As Easy as Pick, Pack, Pickup

For pickup or ship from store orders, the associate leverages the streamlined workflow to locate the items to be picked and with a quick scan the order is updated that item has been picked. The pick list keeps associates informed on the status of all items in the order, ensuring no items are missed.

When all items are picked, the associate clicks on 'packing' and places the items into the appropriate bag or packaging. Additional items can be packed together or separately depending on store workflows, item size, or any other factors. Once packing is complete, labels are generated for pickups or shipping.

Once packing is complete, pickups are moved to the store staging area and the location is noted for all team members to see to ensure smooth service on customer arrival. For shipping orders, ready-to-use shipping integrations ensure items are quickly dispatched to shipping partners for fast delivery to customers. Customers are continuously informed as orders are prepared or ready for pickup or shipping.

In addition to shipping dispatch, OneView also supports inbound receiving, multi-order batch picking and more. Throughout the process, OneView sends real-time updates—'picking started', 'order ready for pickup', etc. —to SAP Order Management and the CDP platform to automatically inform customers.