Retailers can no longer count exemplary customer service among their differentiators or core values. Today’s customers demand fast, responsive, personalized service as a prerequisite for...
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Retailers can no longer count exemplary customer service among their differentiators or core values. Today’s customers demand fast, responsive, personalized service as a prerequisite for...
Continue ReadingPowerful retail technologies exist to align your business strategies with customer preferences. Creating agility and adaptability in your technology stack is crucial to support emerging...
Continue ReadingBefore the COVID-19 pandemic, most grocers focused on disruption related to competitive threats and the evolution of lane-based store strategies. Now, facing social distancing and the...
Continue ReadingDigital experiences entail a vast number of interaction points designed and curated to increase engagement that positively impacts outcomes. When applied to digital commerce, retailers...
Continue ReadingAs the COVID-19 pandemic continues to pressure the retail landscape, many retailers face the questions of what's next and where should we go from here? Those questions are humbling when...
Continue ReadingThe horse is out of the barn, and there's no closing the door. Driven by the COVID-19 pandemic, years of discussion became the inescapable reality — retailers must embrace digital...
Continue ReadingOur previous blog post in this series examined how enterprise architects work closely with senior business leaders and provide guidance and direction to shape and drive digital...
Continue ReadingOur previous blog post in this series began a deeper dive into the role of enterprise architects in planning the journey, building an effective transformation roadmap, and creating an...
Continue ReadingOur previous blog post in this series discussed the pervasive, undefined nature of digital disruption and began to reveal the roles of enterprise architecture and enterprise architects...
Continue ReadingHeadless retail-as-a-service is a relatively new architecture that has already demonstrated to be effective for retailers who are reshaping their business with agility, innovation, and...
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