Back in 2013, e-commerce had yet to hit its growth spurt and the in-store shopping experience was the de facto standard. Even then, long before the convenience of e-commerce had intrigued...
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Back in 2013, e-commerce had yet to hit its growth spurt and the in-store shopping experience was the de facto standard. Even then, long before the convenience of e-commerce had intrigued...
Continue ReadingFrom the cash register’s distinctive chime that filled the general store, POS systems have evolved to offer retailers a slew of benefits. Today a variety of hardware, and more importantly...
Continue ReadingEven with the huge influence that COVID-19 has exerted, retail commerce remains fragmented. According to Chain Store Age, about half of all consumers prefer to purchase online and half...
Continue ReadingRetailers can no longer count exemplary customer service among their differentiators or core values. Today’s customers demand fast, responsive, personalized service as a prerequisite for...
Continue ReadingPowerful retail technologies exist to align your business strategies with customer preferences. Creating agility and adaptability in your technology stack is crucial to support emerging...
Continue ReadingBefore the COVID-19 pandemic, most grocers focused on disruption related to competitive threats and the evolution of lane-based store strategies. Now, facing social distancing and the mass...
Continue ReadingDigital experiences entail a vast number of interaction points designed and curated to increase engagement that positively impacts outcomes. When applied to digital commerce, retailers...
Continue ReadingAs the COVID-19 pandemic continues to pressure the retail landscape, many retailers face the questions of what's next and where should we go from here? Those questions are humbling when...
Continue ReadingThe horse is out of the barn, and there's no closing the door. Driven by the COVID-19 pandemic, years of discussion became the inescapable reality — retailers must embrace digital...
Continue ReadingOur previous blog post in this series examined how enterprise architects work closely with senior business leaders and provide guidance and direction to shape and drive digital...
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