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Topic: Customer Experience

Comprehensive Guide to Online Retail Personalization
By Lexy Johnson on February 25, 2022

One of the most challenging tasks as a retailer is to provide an experience unique to your competitors. With consumers expecting the same high level of quality across every brand store that...

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The Ultimate Guide to Improving Your In-Store Customer Experience
By Lexy Johnson on February 11, 2022

From convenient eCommerce sites to personalized subscription retail services, consumers are finding it easier and easier to shop from home. In today’s world, customers may need a compelling...

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A Retail Guide for the Holiday Rush
By Lexy Johnson on November 24, 2021

Trends, Technology, Promotions, and Advertising Tips The holidays are upon us once again and if you’re in retail, you’re gearing up for the most wonderful (and busiest) time of the year. To...

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Retail Personalization: What is it and How to Get in on it
By Lexy Johnson on November 22, 2021

Omnichannel retailers are coming to the realization that to attract, keep, and delight their best customers, they must have the capability to offer the type of journeys and interactions...

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BOPIS: What is It and How Can it Benefit your Retail Strategy?
By Lexy Johnson on November 9, 2021

The buy online, pickup in-store (BOPIS) fulfillment method offers a powerful tool for retailers to compete with pure-play eCommerce players and even beat them at their own game. Hastened by...

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Retail Customer Service: Tipping Point for Creating/Maintaining Loyalty
By Lexy Johnson on October 27, 2021

With more choices than ever before, shoppers are in the driver’s seat. How you treat them is a huge factor in converting casual customers into advocates that tout your brand. Companies...

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